Service Excellence in Winning & Retaining Customers

Service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training […]
Principles of Customer Care and Service

There is no gainsaying that customers are integral parts of any organization. We have often heard statements like “Customer is King” and “Treat Customers like Eggs”. These show us that customers are really important and critical to run the business profitably. This Customer Service training is aimed at those organizations who are looking to lay […]
Learning the Art & Science of Customer Service Excellence

This training focuses on the key actions that lead to true excellence in customer service. The best way to gain skills in handling customers is practice, so attendees will be encouraged to use real life examples to see how they can improve the quality of customer service they provide. They will leave the course with […]
Front Office Customer Service Skills

Being in the front line of an organization, serving the people who buy your products or services can be demanding and require certain skills. The front office personnel shape the perception of the public about your organization. Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes […]
Exceptional Customer Service Delivery

Providing excellent service means treating each person you come in contact with like a “Guest”. The principle behind customer service excellence is: Customers have choices of other service providers who offer similar products or services, and your competitors are continually enticing your customers away from you. In today’s sophisticated market, the quality of products is […]
Customer Service Intelligence

Keeping customers happy means better business. Customers’ perception about offered service is the reality of every business in the market space. In this age where information is pervasive, Customers know what “Good” looks like. Unfortunately, “Good” does not create a story anymore, especially in a competitive market; “Excellence” does and comes with a huge reward. […]
Customer Relationship Management

Customer Relationship Management is a unique and effective management method in which professionals consistently maintain two-way communication with their prospective, current and inactive customers in order to gain a deeper understanding of their needs while delivering personal and compelling solutions throughout the business relationship. CRM addresses the following issues: How can you retain clients […]
Customer Experience Management

Keeping customers happy means better and more rewarding business volumes. Customers’ perception of offered service is the reality of every business in the market space. In this age where information is pervasive, Customers know what “Good” looks like. Unfortunately, “Good” does not create a story anymore, especially in a competitive market; “Excellence” does and comes […]
Beyond Customer Service

Learning Outcomes At the end of this workshop, participants will learn to: Establish the importance of setting and reviewing customer service standards Use body language to build trust and rapport face-to-face or over the phone Communicate more effectively by utilizing active listening and questioning skills Demonstrate how to deal with difficult or demanding customers in […]