At the end of this workshop participants will:
- Understand how to prioritize and cope with multiple tasks
- Develop the skills necessary to plan, make effective decisions, solve problems and handle pressure
- Apply practical techniques to improve communications skills
- Understand how to manage challenging behaviours
- Apply assertiveness to be more effective in the workplace
Course Module:
*Taking Control of Your Work Life
- External and Internal Customer Service
- The Secret to Working Smarter rather than Harder
- Controlling, Prioritizing and Organizing your work
- Making your office user friendly and efficient
*Essential Administrative Skills
- Managing larger projects to meet deadlines
- Planning and Problem solving skills
- Managing meetings effectively
- Working with more than one manager
*Developing as a Professional
- Listening Skills – seek first to understand then to be understood
- Creating a Professional Image
- Leadership Skills
- How to make presentations with confidence and power
- Painless methods for giving corrective feedback
- Best Practices for delivering Positive Feedback
*Empowerment and Self-Management
- Understanding the Main Causes of Stress
- The Essential Skills of Emotional Intelligence
- Using Emotional Intelligence at Work
- Becoming a more Proactive, Responsible and Self-aware person
- Continuing Professional Development – where to go from here
Who Should Attend
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.
