With time, secretaries, personal assistants and admin officers often take on management responsibilities in addition to their traditional duties and responsibilities. Most times, they are not formally trained to assist and shoulder such additional responsibilities and discharge them effectively and efficiently. This course is designed to fill the gap and equip secretaries, personal assistants and admin officers to achieve higher level of efficiency in the performance of their duties.
Course Module
- The characteristics and role of executive secretaries, personal assistants and admin managers
- Enhance productivity through time and self-management
- Rapport building
- Telephone manners
- Etiquette and comportment
- Dress sense
- Self-organization
- Emotional Intelligence
- Protocol
- Personal development
- Effective delegation
- Management information systems
- Organizational structure, vision, mission and objective
- Decision-making tools for effective leadership
- Dispute and grievance management in the workplace
- Self and time management
- Managing change, organizational and human behavior
Who Should Attend
Senior Secretaries, Personal Assistants, and Administrative Staff in both the public and private sectors
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos, and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.