Problem-solving is a practical-mental process that involves discovering, analyzing and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue. In other words, it is getting results! Results are desired outcomes. Results separate performers from laggards.
To effectively deal with difficult situations, people must take ownership of issues, stay calm under pressure and take a decisive position in resolving the problem. Furthermore, no matter how severe the situation is, there is always a range of alternatives available.
This program features the art of putting on the ‘Six Thinking Hats’ in creatively providing solutions. Creativity goes beyond opportunity. To be creative, an idea must be appropriate, useful, and actionable. It should influence the way business is done, and the way individuals and businesses succeed. A no-decision situation is the worst decision, so we would dissect the processes of winning decisions in class.
This workshop is designed to guide participants in acquiring and enhancing essential skills in problem identification, and problem analysis, and equip them to adequately plan and develop solutions that would be implemented in resolving identified problems.
Delegates also go away with sharpened ‘thinking-ability’ and renewed boldness to slay the naysayers within and without by embracing steps to winning decisions through consensus.
Equipping people to tackle and resolve problems as they occur prevents crises situations and wastage of vital resources. This intensive and practical course examines rational and creative approaches to problem-solving and decision making which are easily applicable and result in outstanding success.
Learning Outcomes
Participants will:
- Become skilled at different levels of problem identification
- Define problems more precisely
- Use a systematic approach to decision making
- Use analytical tools effectively
- Understand the usage of the tools necessary to become a thorough planner
- Become more innovative in the workplace
- Identify decision types and factors affecting them
- Acquire skills for better effectiveness and efficiency at the workplace
Course Module
- The creative problem-solving framework
- Structured and ill-structured problems
- Defining problems
- Types of problems
- Root cause analysis
- Brainstorming and prioritization techniques
- Defining Creativity
- Linear vs. Lateral thinking
- Generating alternative solutions
- Team Decisions: Decision-making styles
- Winning Decisions
- Communication and ‘Listen-Ability’
- Creativity, Innovation and ‘Thinking Ability’
- Risk management in decision making
- Implementing decisions
- Criteria for evaluating decisions
- Ethics in decision making
- Conflict Resolution Strategies
Who Should Attend
Employees involved in decision-making and process monitoring such as Operations, Functional and Line Managers, Team Leads and those ultimately responsible for ensuring a structured approach to problem-solving are invited.
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.
