Course Details

Developing Excellent Writing & Communication Skills

As a manager, you will have the responsibility to write business documents that will help support the goals of your organization. In order to successfully create a variety of business documents, you need to thoroughly understand which documents work best for specific situations and how to produce them.

Even seasoned professionals occasionally need a brush-up, especially if they are working on a team and producing technically correct yet non-uniform documents. This programme is designed for people who regularly write as part of their job. To be able to get the best out of the program, participants are advised to bring documents they are currently working on in the office.

Learning Outcomes

By the end of the course, participants will be able to:

  • Apply the fundamental pillars of business writing for achieving better results
  • Practice basic techniques for writing effective emails, letters and memos
  • Demonstrate professionalism by writing in a clear, specific and positive manner
  • Deliver solid conclusions through organized structure and flow
  • Use practical and modern methods for powerful business writing
  • Use advanced communication tools and skills to deliver various types of messages
  • Identify the different personal listening styles and discover their own
  • Apply meta programs to improve understanding of people
  • Describe and harness the power of body language
  • Practice and use assertiveness skills in different situations
  • Demonstrate the use of the secrets of influence for effective communication

Course Module

 Introduction to business writing

  • Definitions of business writing
  • Setting emails, letters and memos in context
  • 6 tips for writing effectively
  • Recognizing the hallmarks of effective writers
  • Applying modern day business writing techniques

Characteristics of business writing

  • Writing considerations
  • Guidelines for sentences
  • 7 traits of organized writing
  • Setting a purpose
  • Investigating the audience
  • Organizing content to match your audience
  • Using clear, specific and positive writing
  • Developing your business writing style
  • Using visual aids powerfully
  • Complementing writing with tables and charts

Writing strategy

  • Organizing thoughts
  • Pyramid structuring
  • Developing a compelling storyboard
  • 3 parts to a message
  • Achieving flow through effective transitioning
  • Applying pyramid structuring to your writing
  • Making the most of your facts
  • Building a compelling introduction

Big tips on writing

  • Applying George Orwell’s 5 rules for effective writing
  • Promoting clarity in writing
  • Avoiding miscommunication
  • Managing and delivering expectations
  • Responding to different email scenarios
  • Understanding different reader personalities

Using powerful language

  • Writing considerations
  • Using visual aids
  • tips for writing effectively
  • Using power words to influence your audience
  • Presentations: less is more
  • Using visual aids effectively
  • Managing a checklist for your writing
  • Going the last inch
  • How to be a successful business writer

Defining effective communication

  • Communication: definition and characteristics
  • Myths about communication
  • Communication functions
  • The four laws of communication
  • Evolution of communication
  • Communicating for results
  • Understanding elements of communication
  • The element of noise
  • Overcoming communication anxiety and other obstacles
  • Communication etiquette

 

Who Should Attend

Officers, supervisors, team leaders, managers and professionals who have to write for internal/external audiences and those who want to improve or refresh their grammar and writing skills 

Training Delivery Techniques

For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.

Strategic Talent Management Course

Pre-Retirement Workshop (How to Effectively Manage Life After Service)

Managing the Training and Development Function

HR Skills for Non-HR Professionals

Foundation Skills for New HR Officers

Recruitment and Selection Best Practices

Full Name*
Company
Position
Email*
Phone Number*
Comments