For the better part of every day, we are communicating with others – clients, colleagues, subordinates, co-agencies and other beneficiaries of our services. Every employee requires vital communication skills to make interactions meaningful. This workshop will help participants understand different methods and mediums of communication and how to maximize them in the delivery of messages to peculiar audiences. The course will focus on the best internal and external communication strategies and how to use them to carry all stakeholders along. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
To achieve desired results in a diverse workplace, all employees need to develop better interpersonal skills with the various people they interact with. In this programme, participants will learn about their behavior and its effect on others. They will also learn about how others perceive them, their strength and weakness and be able to develop a flexible style in relating with co-workers and other people. It will focus on building skills and experience in the use of practical tools to resolve unpleasant interpersonal and communication issues. It will present a model and framework for understanding and solving differences.
As both work activities and organizational structures change rapidly, the need for each of us to be working at the peak of our effectiveness has increased. Having constructive relationships with customers, clients and colleagues is important if we are to achieve successful outcomes in business. Now more than ever before, interpersonal skills are playing critical roles for success in the workplace. Employees are now expected to be hired heads instead of hired hands; they are being asked to stop taking directions and become active participants in making things happen. These have led to increased emphasis on interpersonal skills development as team spirit is playing a key role in the total productivity of organizations.
Learning Outcomes
Participants will:
- Learn how to create an effective communications plan fit for audience or stakeholders
- Understand the difference between identity and reputation, and learn how to manage both at various levels.
- Learn how to effectively handle feedback from the public.
- Improve their verbal, non-verbal and para verbal communication skills
- Learn how to Use the STAR method to speak on the spot
- Understand the Use of Appreciative Inquiry as a communication tool
- Gain a greater understanding of their behaviour and influence on others
- Create a healthy collaboration and productive work environment
- Understand personality types and why people behave the way they do
- Manage anger, stress and other unproductive emotions
- Analyze different strategies to deal positively with others and build effective working relationships
- Understand how seeing the other side can improve skills in influencing other people
Course Module
- Communication Re-Imagined
- Effective communication in the workplace
- Elements and Mode of Communication
- Understanding Communication Barriers
- Para verbal communication skills
- S.T.A.R method of communication
- Developing listening skills
- Attitude Configuration and Behavioural Styles
- Appreciative Inquiry as a communication tool
- Mastering the Art of Conversation
- Asking Good Questions
- Overcoming Barriers to effective communication
- Understanding diversity and differences in people
- Personality profiles and Self-awareness
- How values, belief patterns and oxymorons affect behavior
- Sensitivity to others and their needs
- Emotional intelligence / Emotional Bank Account
- Stimulus – Response – Feedback
- Influencing Techniques – the six Rules of Persuasion
- Networking skills
- Anger management
- Attitudinal Change Techniques
- Conflict resolution strategies in the Workplace
Who Should Attend
Every professional whose success at work depends on building constructive relationships with colleagues, customers and stakeholders
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.
