This course is not about creating a better filing system or honing your note taking skills, it’s about understanding the value of the relationship you have with your boss, often described as ‘a mutually dependent existence between two fallible individuals.’ You depend on your boss for direction, feedback and support, while your boss depends on you for new ideas, hard work and cooperation to achieve the organization’s goals. Both sides have needs, and both sides have something to offer. It is a critical relationship worth tending to.
. Critical underpinnings of workplace relationships
. Boss – Subordinate relationship management
- Understanding your boss “working styles”
- Problem solving and creativity
- Handling your boss complaints
- The essentials of good workplace communicating
. Personal Effectiveness and Mastery
- Persuasion and influence
- Conflict management and resolution tips
- Dealing with pressure and priorities
- Understanding yourself and the effect you have on others
- Effective listening to resolve problems
. Emotional Intelligence
Who Should Attend
Personal Assistants, Senior Executive Secretaries, Office Managers and Confidential Secretaries in both the Public and Private Sectors
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.
