Course Details

Foundation Skills for Personal Assistants, Secretaries and Executive Assistants

Through this professional development training course, you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.  The practical skills and techniques you will learn in this course will also help you support your manager, and present ‘your team of two’ as a professional, confidence-inspiring team.

Working in Sync

  • Email Management
  • Email Etiquette
  • Create the email however direct replies to someone else
  • Manage your inbox
  • Follow the READ principle and stay on top of your email
  • Manage your inbox with Flags and Rules

Prioritization to keep you on Track

  • WRAP Technique
  • Ranking Priorities
  • Anticipating Time for Tasks – Using PERT
  • Beyond Goal Setting
  • The SMARTR Framework
  • Goals Deconstructed
  • Reconstruct your SMART goal

Set up for Success

  • Your Web of Influence
  • Key Personnel in Depth Template
  • Management (PIT) Personal Information Template

 Meetings to Run Without a Hitch!

  • Meeting Checklist
  • Meeting Checklist Template
  • Agenda Creation
  • Meeting Agenda Template
  • Keep the meeting on time – planned time interrupters
  • Minute Taking that you can understand
  • Composing your Minutes

Time Management

  • Block Out Times for Your Manager
  • Organized Review and Preparation Times

Managing your Boss

Personal Effectiveness and Mastery

Emotional Intelligence

Who Should Attend

Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, Team Leaders and others who perform related duties in the workplace

Training Delivery Techniques

For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.

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