Through this professional development training course, you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practical skills and techniques you will learn in this course will also help you support your manager, and present ‘your team of two’ as a professional, confidence-inspiring team.
Working in Sync
- Email Management
- Email Etiquette
- Create the email however direct replies to someone else
- Manage your inbox
- Follow the READ principle and stay on top of your email
- Manage your inbox with Flags and Rules
Prioritization to keep you on Track
- WRAP Technique
- Ranking Priorities
- Anticipating Time for Tasks – Using PERT
- Beyond Goal Setting
- The SMARTR Framework
- Goals Deconstructed
- Reconstruct your SMART goal
Set up for Success
- Your Web of Influence
- Key Personnel in Depth Template
- Management (PIT) Personal Information Template
Meetings to Run Without a Hitch!
- Meeting Checklist
- Meeting Checklist Template
- Agenda Creation
- Meeting Agenda Template
- Keep the meeting on time – planned time interrupters
- Minute Taking that you can understand
- Composing your Minutes
Time Management
- Block Out Times for Your Manager
- Organized Review and Preparation Times
Managing your Boss
Personal Effectiveness and Mastery
Emotional Intelligence
Who Should Attend
Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, Team Leaders and others who perform related duties in the workplace
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.