Course Details

Managing People for Optimal Performance and Results

Growing and successful organizations all over the world, understand that to significantly increase productivity, leaders need to nurture and develop productive relationships with their staff. Employees have to be coached and mentored by more experienced staff to achieve stated goals and objectives. It is universally true that “Leaders develop people who in turn develop businesses”.

Excellent managers take on many roles. They communicate a clear vision and articulate a precise direction. They provide feedback, inspiration, encouragement and when necessary – discipline. A good manager does whatever it takes to help employees move forward professionally and personally. Participants require this special programme to managing people skills to assist them develop the potential of their associates.

Executives need to understand how employees think about the future, their work, and how they can maximize their potential.

Learning Outcomes

Participants will:

  • Apply coaching and mentoring techniques to unlock employee potential for maximum performance
  • Use emotional intelligence in managing associates
  • Develop coaching skills, attitudes and behaviors to foster success at all levels
  • Recognize and adapt to individual and situational differences
  • Create a positive, supportive environment that generates commitment and enthusiasm between managers and associates.
  • Manage subordinate’s (mentees) expectations and guide them to achieve department and corporate goals.
  • Gain practical tools to deal with conflicts and challenging employees

Course Module

  • Focus on Performance and Work Efficiency
  • Team Building, People Management and Motivation
  • Achieving the Business Goals
  • Personal Effectiveness
  • Mentoring partnerships and issues
  • Establishing shared insight through quality feedback
  • Fostering self-awareness and self-responsibility
  • Managing different types of employees
  • G.R.O.W model
  • Coaching and its Benefits
  • Leadership styles
  • The Effective Communication Process
  • Using and interpreting body language
  • Persuasion technique
  • Transactional analysis
  • Emotional Intelligence in managing relationships 
  • Working with emotional intelligence
  • Building trust
  • Motivation process
  • Understanding individual and group needs
  • Gaining cooperation and commitment
  • Conflict Resolution Strategies in the Workplace

Who Should Attend

Managers, Team Leaders, Supervisors, Project Heads, Secretaries, Admin Officers, HR Personnel and All Professionals in both the Public and Private Sectors. 

Training Delivery Techniques

For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos, and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.

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