Course Details

Office Management and Administrative Skills Course

The technical, interpersonal and behavioral skills of every person who desires to excel as a Senior Office Manager, Administrator or Secretary must be perfected in order to stay in control and on top of every one of their responsibilities.

Broad Competencies Addressed:

  • Ability to prioritize and cope with multiple tasks
  • Ability to think as a manager – planning, making decisions and solving problems
  • Ability to improve communication skills to enhance relationships
  • Ability to manage thoughts, feelings and improve self-confidence
  • Ability to be assertive and therefore more effective in the workplace
  • Ability to understand and develop interpersonal skills

Course Module

DAY ONE

Taking Control of Your Work Life

  • Understand and clarify your purpose and vision
  • External and internal customer service knowledge and skills
  • Control and prioritize your work
  • Get your paperwork under control
  • Streamline your office systems
  • Make your office user-friendly and efficient
  • Make a long-term plan to create the best office in the organization.

DAY TWO

Essential Administrative Skills

  • Harness the power of the mind – through Mind Mapping Techniques
  • Problem-solving techniques
  • Manage meetings effectively
  • Work successfully with more than one manager
  • Manage larger projects to meet deadlines.

DAY THREE

Vital Communication Skills

  • Different styles of communication
  • Learn to be more assertive
  • Win-win conflict resolution
  • Understanding and using body language
  • Overcome biases and discomfort associated with exercising power
  • Understand different personality types and how to deal with them
  • Create an effective working relationship with any kind of boss.

DAY FOUR

Developing as a professional

  • Listening skills – seek to understand before being understood
  • Management skills vs. Leadership skills
  • Painless methods for giving corrective Feedback
  • Best practices for delivering positive Feedback.

Self-Empowerment and Self-Management

  • Understand the main causes of stress
  • The signs, symptoms, causes and triggers to stress
  • The essential skills of emotional intelligence
  • Become a more proactive, responsible and self-aware person
  • Continuing Professional Development – where to go from here.                 

DAY FIVE     

Managing the Organization’s Assets

  • The float or imprest
  • Track small cash expenses
  • Manage stores items
  • Control of costs
  • Repairs and maintenance
  • Health and Safety
  • Security policy and management

 

Who Should Attend

Office Managers, Administrative Assistants, Executive and Personal Secretaries, Personal Assistants, Administrators and others with the potential to become Office Managers 

Training Delivery Techniques

For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.

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