Course Details

Professional Skills Workshop for Secretaries and Personal Assistants

The senior secretary who understands the role and pressures of management and the team will achieve improved performance, outstanding results and respect from the executive team.

Learning Outcomes

Participants will be able to:

  • Creating opportunities for their personal development 
  • Accepting the challenges that arise
  • Managing their selves, subordinates and boss more effectively
  • Develop the managerial aspects of their role
  • Improve their confidence, assertiveness and communication skills
  • Managing the stress and pressure in an increasingly challenging environment

Course Module

  • Defining and Developing in the role

Your vital partnership with management

Defining the responsibilities and authority of your role

Finding and working with a mentor 

  • Effective communication

Interacting with others and networking for success-getting yourself seen and developing and advancing your relationship with your manager/director

  • Developing Confidence

Trusting your initiative and judgment

Saying “no” constructively

Prioritizing and communication the demands of different parties

  • Developing and improving key skills

Improving your confidence and assertiveness

Practicing effective time management skills

Concentrating, thinking and listening

  • Emotional Intelligence

Emotional Intelligence Competency Development

How to improve your Emotional Intelligence on the job

Building Blocks of Attitude and Behavioural Styles

Managing different behavioural styles in the workplace

  • Getting results

Achieving results through others

Managing stress and pressure that comes with change and challenge

Preparing for your appraisal

Action planning

Who Should Attend

All Ambitious secretaries who are confident in their current position, who wish to grow in their position and take on more management 

Training Delivery Techniques

For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.

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