The senior secretary who understands the role and pressures of management and the team will achieve improved performance, outstanding results and respect from the executive team.
Learning Outcomes
Participants will be able to:
- Creating opportunities for their personal development
- Accepting the challenges that arise
- Managing their selves, subordinates and boss more effectively
- Develop the managerial aspects of their role
- Improve their confidence, assertiveness and communication skills
- Managing the stress and pressure in an increasingly challenging environment
Course Module
- Defining and Developing in the role
Your vital partnership with management
Defining the responsibilities and authority of your role
Finding and working with a mentor
- Effective communication
Interacting with others and networking for success-getting yourself seen and developing and advancing your relationship with your manager/director
- Developing Confidence
Trusting your initiative and judgment
Saying “no” constructively
Prioritizing and communication the demands of different parties
- Developing and improving key skills
Improving your confidence and assertiveness
Practicing effective time management skills
Concentrating, thinking and listening
- Emotional Intelligence
Emotional Intelligence Competency Development
How to improve your Emotional Intelligence on the job
Building Blocks of Attitude and Behavioural Styles
Managing different behavioural styles in the workplace
- Getting results
Achieving results through others
Managing stress and pressure that comes with change and challenge
Preparing for your appraisal
Action planning
Who Should Attend
All Ambitious secretaries who are confident in their current position, who wish to grow in their position and take on more management
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.