Course Details

The Art of Conflict and Crisis Management

Conflicts arise in organizations due to different reasons that range from personality types, level of understanding and attitudes to life and work. Handling conflicts in the workplace can be very challenging, especially for team leaders. Our natural inclination is ‘flight or fight”.

This course is designed to equip participants with proven techniques to successfully manage and resolve conflicts in a professional manner at any given situation.

A sequence of short and unexpected events that create an emergency can happen at any time to individuals, businesses, groups, society, or even the government. Dealing with such sudden events which disturbs the stakeholders such as employees, organization, as well as external clients is what is referred to as Crisis Management.

This training will offer attendees with tools needed to develop the required proficiency in the art of conflict and crisis management which will enable them to lead teams more expertly, interact more constructively with colleagues, resolve conflicts and manage crises effectively.

Learning Outcomes

Participants will:

  • Recognize as well as diagnose the emergence of different types of conflicts and crises
  • Apply the various strategies that may be applied to manage conflicts and crises
  • Understand individual and collective psychology and organizational dynamics in conflicts, crises and emergencies
  • Analyse and make rational decisions in before, during and after conflicts, crises and emergencies
  • Enhance their Emotional Intelligence
  • Develop the communication processes to handle different crises
  • Learn and develop emphatic listening skills
  • Be able to solve problems and manage crises and emergencies

Course Module

  • Forms of Conflicts and Causes
  • Constructive and Destructive Conflicts
  • Conflict Escalation and steps to prevent it
  • Organization and Personal Perspectives to Conflicts
  • Nature of Crises and Emergencies
  • Individual and Collective psychology under Crises
  • Responsibilities of leaders before, during, and after a Crisis
  • Place of Emotional Intelligence in Conflict and Crisis Management
  • Conflict Resolution Strategies
  • Handling people with different beliefs and personality types

 

  • Diagnosing Crises
  • Devising Crises Management Processes
  • Communication and Decision making in conflict and crises Management
  • From Conflict to Collaboration
  • Building rapport and embracing the unfamiliar
  • Crises Prevention Plans

Who Should Attend

Team Leaders, Managers, Supervisors, Human Resource Managers, Emergency and Crisis Management Professionals 

Training Delivery Techniques

For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.

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